LingoMix — Privacy Policy

Moderation and retention of chat records

Reporting creates a private review record; it does not automatically remove the message or ban a player. Authorized moderators can review the reported text, hide or restore a message and restrict or restore chat access. A message hidden by a moderator is replaced in the conversation, while its original text can remain in the private report as evidence. The report also stores the reason, reporting and reported account identifiers, match/message references, review status, timestamps and the moderator’s action and review note. These records are used for safety, handling complaints and reviewing decisions; they are not public player profiles.

Messages, reports and moderation action records currently have no automatic time-based expiry. Finishing a match, displaying only the latest 100 messages or closing a report does not delete stored records. They remain stored unless deleted through account deletion or an applicable data-deletion request handled by support. When either the reporting or reported account is deleted, the associated report and its action history are removed; chat restriction records are removed when the restricted account is deleted. Deleting your account removes your own messages, but the other player’s messages can remain in the closed, inaccessible match. Contact support@lingomix.net for access or deletion requests; we verify account ownership and explain any applicable limits.

Who we are

LingoMix is a word game provided by Metin Tiryaki. For privacy, support or data requests, contact support@lingomix.net. This notice explains our processing; it does not replace permission requests or your legal rights.

Chat and social preferences

Firebase / Google Cloud stores match chat text, the sender’s account identifier, display name and message time. The latest 100 messages are available only to the match’s participants while the game is active and both players’ chat preferences and blocking rules allow access. Saved opponents, blocks and online preferences are private account records. Reports store the reporter and reported player identifiers, reason and, when selected, the reported message for authorized review by the service operator; reports are not a public player directory. Account deletion removes your authored messages, social relationships and reports associated with your account. The other player’s messages may remain in the closed, inaccessible shared match. Turning chat off or blocking a player does not itself delete stored messages. Photo visibility, board/tile appearance and sound preferences are stored on your device. Hiding profile photos changes your own display; it does not change public profile or sign-in provider data.

“Hide for me” stores only the account, match and message identifiers in the app’s local preferences on this device. It does not store a separate copy of the message text, change the server message or affect the other player’s view. It does not send a report. Blocking is a separate action and does not create a complaint; to request a review, open Profile → Feedback → Player or message complaint. Select a player from your own matches and, when available, optionally select a message. If a chat is unavailable, you can still report the player without selecting a message. The message menu only offers Hide for me and Block; these actions do not report content.

Account and online play

LingoMix requires a registered account. Creating an account and signing in for the first time require an internet connection. After signing in, Solo can be played offline while the signed-in account remains stored on your device. If you sign in, Firebase Authentication processes your account identifier, email, sign-in provider and provider profile information. Firebase / Google Cloud stores the player profile used for online play, matchmaking entries, invitations, match boards, moves and scores. Other participants can see the display name and game information necessary for their match. Private racks and notification tokens are not public profile data.

Data on your device

Offline game state, progress, statistics, language and game preferences are stored locally. A custom photo selected through the system photo picker is copied into the app’s private local storage: LingoMix does not upload it to its cloud. A profile image supplied by a sign-in provider may be loaded from that provider. The solo bot and offline word checks run on the device; they do not send your tiles to a generative AI service.

Optional word meanings

If you choose to view a word meaning, the app sends the selected word and lookup variants over HTTPS to TDK (sozluk.gov.tr) for Turkish or the corresponding Wiktionary edition (en.wiktionary.org, de.wiktionary.org, fr.wiktionary.org or es.wiktionary.org) for the other game languages. These providers receive your IP address and technical request information, including the user agent. LingoMix does not include your account identifier, email, rack or full game board in these lookup requests. Lookup requires an internet connection; offline word validation remains on your device. If you open a source link, your browser also contacts that provider. The providers process these requests under their own privacy policies.

Notifications and support

Notifications require your permission. Firebase Cloud Messaging uses a device notification token for game invitations and turn updates. You can disable notifications in the app or system settings. Feedback opens an email draft to support@lingomix.net; nothing is sent until you send it in your email app. We receive the message, sender address and any attachments you choose to send.

Service providers and website

Firebase / Google Cloud and the selected sign-in provider process data to provide authentication, hosting, storage and notifications. Service requests can generate operational logs such as IP addresses and technical error information. The website loads fonts from Google Fonts, which receives the network request. We do not sell personal data. Firebase Analytics, advertising tracking and RevenueCat subscriptions are not enabled. Mobile releases that include Firebase Crashlytics send crash reports and technical diagnostics to Firebase / Google Cloud to find and fix errors. These may include error types, stack traces, app and operating system versions, device information, installation identifiers and session timing. We do not attach account IDs, email addresses, chat text or free-text error messages to Dart reports. Native crash reports may contain relevant app state. This is not advertising tracking. Earlier releases without Crashlytics do not send these reports. Processing by providers may take place outside your country under their applicable safeguards.

Retention and deletion

Account data is kept while required to provide the account and online games. You can request deletion of your LingoMix account and associated data; signing out, resetting a local game or uninstalling the app is not account deletion. The deletion page explains the scope, shared-match records and local-device limits. Provider operational logs and infrastructure backups follow the provider’s retention lifecycle; we do not promise their instant removal. Support correspondence is kept only as needed to handle the request or meet applicable obligations.

Your choices and rights

Depending on applicable law, you can request access, correction, deletion or portability, object to processing, restrict processing or withdraw permission where consent is used. Contact support@lingomix.net; account ownership may need verification. You may contact your competent data protection authority. Please contact us if you believe a child’s personal information has been provided improperly.

Security and updates

We use authenticated access and access controls, but no internet service is completely risk-free. This notice may change when the service changes; the current date appears above.

Shared matches

A match shared with another player may remain as a finished, anonymized record for that player’s history. Your name and account identifier are removed and your private rack and private match state are deleted. The shared record is removed when neither participant has an account. Anonymized game scores are not restored to a new account.