LingoMix — Delete account and data

Chat and report records

Account deletion also removes your authored chat messages, saved/blocked player relationships, associated reports (whether you reported or were reported), their review evidence and action history, and your chat restriction records. Closing a report or hiding a message is not deletion of its private evidence. The other player’s messages can remain in the closed, inaccessible shared match; no automatic time-based chat or report deletion is currently applied.

The in-app account deletion flow also clears this device’s account-scoped hidden-message preferences. A web/email deletion request cannot remotely erase offline preferences on another device. Operating-system backup or restore behavior is outside this local clearing operation.

Delete your LingoMix account

You can request deletion even if you no longer have the app. This page concerns your LingoMix account and associated data; it does not delete your Google or Apple account.

Send a request without reinstalling

Email support@lingomix.net from the address linked to your LingoMix account. Use the subject “LingoMix account deletion” and include your player name or account identifier, if known. Write the confirmation word delete in your message. Never send your password, sign-in token or identity documents in the initial email. The button opens an email draft; you must send it in your email app. If no email app is configured, copy the address and send through your webmail.

Verification and completion

We may ask you to verify ownership to prevent someone else deleting your account. This is a manual support request, not instant deletion from the website. After verification, we process the request as promptly as possible and confirm completion by email; if extra time or legally required retention applies, we explain it in our reply. No payment or app reinstallation is required.

What is deleted and what can remain

Your sign-in account, cloud player profile, notification tokens, matchmaking entries and invitations are removed. Shared-match records are handled as described below. Local settings, progress and custom photos on the device are cleared by the in-app deletion flow; an email request cannot remotely erase offline copies on other devices. Remove those copies through the app or your device settings. Operational logs and infrastructure backups expire according to provider retention; required support correspondence may be kept only for handling the request or legal obligations.

In-app option

Open Profile / Settings → Delete account and data, type delete exactly (in every interface language), then confirm. You may be asked to sign in again for security. This permanent action is separate from Reset game or Sign out.

Shared matches

A match shared with another player may remain as a finished, anonymized record for that player’s history. Your name and account identifier are removed and your private rack and private match state are deleted. The shared record is removed when neither participant has an account. Anonymized game scores are not restored to a new account.